Why Broadband Works has been born ...
Broadband Works
Fast | Reliable | Secure
We provide a local, personal service that UK Broadband service providers can't offer
Ipswich based Broadband Works is a recently formed, family company born out of the frustration we all feel when our broadband service is just not working properly.
​
Great things are promised by UK broadband service providers; "fastest speed", "reliable", "best Wi-Fi coverage" but in reality this often isn't the case.
When problems need fixing, Broadband Works fills the gap between a customer's specific frustration at home and the one size fits all approach from the UK broadband service providers.
​
Rob's career experience and passion for getting the best out of broadband at home means he is ideally placed to understand and resolve the individual frustrations that customers experience all the time.
​
We make the complicated, simple ....
We take the time to understand the problems you are having and how you want to get more out of your broadband service. We pride ourselves on being able to explained discuss things in a simple, straightforward way - eliminating the technical jargon.
We focus on what you want to do and how you want to get the most from your your broadband service, it's then up to us to provide you with the best technical and affordable solution.
We have the experience ....
With many years of experience across the IT and Broadband industry, we have a thorough understanding of how broadband works and how to set up a Fast, Reliable and Secure home network.
​
Our Broadband Health Check is designed to quickly assess the problems you have and identify the solution to take all your broadband frustrations away.
Trust us to make sure you are getting full value from the broadband service you are paying for.
Broadband Works is adhering to the Government COVID-19 guidelines. It is important to us that we minimise risk to ourselves and all our customers.
We will do everything we can to keep ourselves and all our customers safe, these measures include;
​
-
Wearing masks
-
Using disposable gloves
-
Keeping a safe distance - 2 metre rule
-
Regular use of disinfectant and sanitiser
-
Cleaning our handsets, test equipment and tools with anti-bacterial wipes
​
During the visit to your home, the tech expert will be wearing gloves and a face mask for protection, and to prevent virus transmission. The tech expert may well be visiting several properties in a day, so it is important to adhere to all the measures, especially the 2 metre social distancing rules currently in place.
​
If you are in need of our services please do not hesitate to contact us. Despite the measures being taken, we will continue to operate and provide our professional service as much as possible to all customers.
​
IMPORTANT
​
Please inform us if you are suffering symptoms of COVID-19 or are self isolating due to being in contact with a person who has symptoms of COVID-19. Under these circumstances we will not be able to attend your home. We apologise for any inconvenience this may cause, and would be more than happy to attend once after you have isolated for the 14 day period.
​
And finally, the tech expert will complete a dynamic risk assessment when on-site. If they feel that the working conditions are unsafe, the visit will be postponed and will have to be rearranged.
​
Thank you for your cooperation in these difficult times we are all facing.
Our Privacy Statement
In this policy, “we”, “us” and “our” refer to Broadband Works Ltd
Our Approach to Privacy
We are keenly aware of the trust you place in us, and our responsibility to protect your privacy. As part of this responsibility, we let you know what information we collect when you use our websites, why we collect it and how we use it to improve your experience with us.
This privacy policy sets out how we use and protect any information that you give to us when you use our website.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website or our services, then you can be assured that it will only be used in accordance with this privacy statement.
Information That We May Collect
We may collect the following information to enable us to communicate with customers and potential customers in the course of supplying goods and services to you and to manage our relationship with you.
-
Name, telephone number, email address, demographic information such as postal address, postcode, preferences and interests.
-
Other information relevant to customer surveys and/or promotional offers.
What We Do With The Information We Gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
-
If you have given consent to receive marketing communications from us, we will collect information concerning your marketing preferences and send you communications based on those preferences.
-
Internal record keeping.
-
We may use the information to improve our products and services.
-
We may also use your information to contact you for market research purposes.
-
We may contact you by email, phone, or mail. We may use the information to customise the website or services we offer according to your interests.
-
We collect and process your personal information for producing invoices and accounting purposes which is required to meet legislation set out my HMRC.
Who We May Share Your Information With
We will not share your personal information with any third parties unless:
-
You have given your consent for us to do so
-
We are under legal obligation to provide information
Retention Period
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. These procedures are available on request by contacting help@broadbandworks.co.uk
Any personal data that we process for the purpose of our service provisions may be retained for a maximum of 7 years in line with guidance by HMRC.
Should you want us to delete this information, before the retention period outlined above, please contact us help@broadbandworks.co.uk
Controlling Your Personal Information
You may choose to restrict the collection or use of your personal information in the following ways:
From time to time we may add a contact or newsletter sign up form to our website. Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at help@broadbandworks.co.uk
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to us at the above address or email us help@broadbandworks.co.uk as soon as possible. We will promptly correct any information found to be incorrect.
Data Controller
If you have any questions, comments or requests regarding this Privacy Policy, please feel to contact us at:
help@broadbandworks.co.uk
About Cookies
Cookies are small text files that websites save locally to your computer, which allow sites to store and use information during your visit. They can improve your experience when using a website by:
-
Remembering preferences, so you don’t have to keep re-entering your choices when you visit again
-
Measuring how you use a site, so that changes can be made to ensure it meets your needs
None of our cookies used for our sites can be used to identify you personally. They are just used to help make the site better for you. To learn more about cookies and how to manage them, visit http://aboutcookies.org/. Read on to find out more about how we use cookies.
You can set your browser to refuse all cookies or to indicate when a cookie is being sent, however some website features or services may not function properly without cookies.
Measuring Our Website Usage – Google Analytics
We only use first-party Google Analytics cookies to track anonymous usage statistics and do not collect any personal information that can be used to identify you. This helps us analyse data about webpage usage and improve our website in order to tailor it to customer needs.
Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. We do not allow Google to use or share our analytics data.
Google Analytics does not collect any personal information, as identified in their privacy policy. Google also offers a browser plugin that allows users to opt out of their analytics.
There are many legitimate uses for cookies to enhance convenience and efficiency. However, some uses of cookies can lead to privacy concerns. These concerns typically emerge when a cookie holds personal information identifying you (e.g. a person’s name, e-mail address, billing information, address or similar), or is used across multiple sites to track users and internet usage.
We do not use any of its first-party cookies to hold any personal information or track users across multiple sites. On some of our sites we use third-party social sharing tools that set third-party cookies, which allow you to share content via social networks.
How Do I Manage or Turn Off Cookies?
You can manage the cookies stored on your computer, or turn them off completely, through your browser settings. Be aware that this may affect your browsing experience or even prevent you from using certain services such as those with a secure login, which require cookies to be set in order to work.
All modern browsers will let you change your cookie settings to give you broad control over whether cookies can be set or not. For more information, visit the help section for the browser you use.
Further Information About Cookies
For more information about how to manage cookies and their uses visit About Cookies.
For information regarding the updated law on cookies visit the ICO.
Links to Other Websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.